Welcome to our Frequently Asked Questions section!
We’ve put together all the answers to all your most frequently asked questions.
- Credit Cards
- Invoices via Byjuno (payable within 20 days) - available in Switzerland only
- Sofort - available in Germany and Austria only
You can download your invoice at any time from your customer account.
Go to "My orders" in your customer account and click on the desired order to download your invoice. Click on "View order". Then you will find the button "Print order" where you can download or print your order.
Did you experience an issue when you tried to pay for your order using one of our payment options?Byjuno Payments
For Byjuno Payments, make sure that your address is correct. Please note that if you try ordering for a company, you must use the company name and not your private name or address.Paypal Payments
You can also choose PayPal as a payment option. PayPal is not only secure, but also offers the possibility to pay as a guest without having to create your own account.Are you still experiencing issues?
If none of the above options help, you can try to switch your browser (we recommend an up-to-date version of Chrome or Firefox) and then place your order again.
Please check that your discount code is still valid. We do not accept expired discount codes, or ones that have already been used on a previous order.
Please check if there was a typo or if you accidentally added a space at the beginning, or at the end of your code. If the code is still not working, please contact our support team before placing the order. Codes cannot be applied retroactively after you have placed the order.
Shipping and delivery
The delivery time doesn't take the production time into account. 95% of orders are produced within 2-5 working days (label rolls within 7 days). We ship all orders from Switzerland via our shipping partners (Swiss Post).
Deliveries to and from Switzerland depend on the chosen delivery method:
- Between 2 - 3 days with Standard Delivery (Swiss Post)
Deliveries from Switzerland and to European countries depend on the chosen delivery method:
- Between 5 - 10 days with Standard Delivery (Swiss Post)
Yes, we ship internationally.
Deliveries from Switzerland and to European countries depend on the delivery method chosen:
- Between 5 - 10 days with Standard Delivery (Swiss Post)
Due to your country's regulations, import fees may apply to the delivery if the value of your order is higher than 150 EUR or if your order includes a business address. Stickeryeti is in no way responsible for this additional charge. Please check your local laws for more information about these costs.
All our orders are shipped with a tracking number. Once your order has been shipped, you‘ll receive an automatic email with your tracking number from Swiss Post, depending on the delivery method you have chosen during checkout.
Unfortunately, it is not possible to change your address after your order has been placed. If Swiss Post cannot find your address, your package will be returned to us. Please contact our support team and provide us with your corrected address. As soon as the package is returned to us, we will arrange a new shipment.
We ship all our packages via our partner Swiss Post. Once your order is on its way, you will receive a tracking number by email.
The cost of delivery in Switzerland is CHF 7.00 per order (excluding taxes) for standard deliveries. For all orders over CHF 99.00, standard delivery by Post is free.
For the EU:
The cost of delivery from Switzerland to a European country varies according to the delivery method and the transport partner:
- 9,90 EUR per order (excluding taxes) with Standard Delivery (Swiss Post)
For all orders over 99 EUR, Standard Delivery by Post is free of charge (excluding taxe
Orders can only be cancelled before the print preview has been validated. If you choose to do this, your order will be cancelled and you’ll receive a voucher refund. Please make sure to tell our team why you want to cancel, there might be a solution for your request.
Once you’ve validated your order, we will send it to print and the order can no longer be canceled.
Cancellation after receiving your order is not possible. Each sticker is personalised and printed on demand, and can therefore not be resent or returned.
All our stickers (except the wall stickers) are water and weatherproof. They’ll last 2-5 years in snow, rain, sun, etc.
Our wall stickers are uncoated and the print is therefore not protected in the same way as our other stickers. The wall stickers will fade if they come into contact with water.
We use high-quality materials and everything is 100% Swiss Made. Our stickers last for 2-5 years, depending on where you place your stickers and how much wear and tear the stickers go through.
Make sure that you place your stickers on a dry and even surface, and they’ll last for many years!
Order process and file preparation
When you send your print file to Yeti, you’ll receive a print proof within 24 hours (weekends excluded). This must be validated within 5 business days. If you have any objections or wish to cancel your order, you need to let us know within 5 business days from receiving the print proof. If we have not heard back from you after 5 business days, we will assume you’re happy with everything and we will print the stickers. 95 % of our orders are ready to ship within 3 business days. Any variations in shipping time depends on the destination of your order.
If you use our online builder on the website, you will not receive a print proof and the stickers will be printed within 3 business days following your order. No design modifications are possible with this option. Any variations in shipping time depends on the destination of your order
Make sure the resolution, or the number of pixels that describe your image, is at least 300 dots per inch (dpi) at print size. Your file must be over 600 pixels to print at 2 inches (5 cm). Your file must be over 1200 pixels to print at 4 inches (10 cm).
It’s up to you to decide if you want to have your stickers printed in a low resolution. We suggest uploading a vector PDF or image of 300 DPI for the size you’d like to print for ideal results.
If you send your file to our designers, they’ll check the quality of the file, add the cut line and send you a print proof, which you’ll have a chance to validate before we print it.
If you use our online builder, you’ll create your stickers yourself, add your own cut line and the stickers will be printed without any further options for validation.
RGB colours are a mix of three colours: Red, Green, and Blue. RGB are for screen use, such as computers and phones.
CMYK colours are a mix of Cyan, Magenta, Yellow, and Black. CMYK is used for printing stickers and many other things. If you change a file from the colour mode RGB to CMYK, the colours themselves will change.
We print with CMYK colours. CMYK printing is the standard in the industry because CMYK prints a much wider range of colours compared to RGB.